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Privacy Policy

Welcome to Russian Retreat Spa (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [https://testing2.kirnesh.com/] and use our services. By using our website and/or services, you agree to the collection and use of information in accordance with this policy.

1. Definitions

  • Personal Data means any information relating to an identified or identifiable natural person.

  • Sensitive Personal Data or Information (SPDI) means data about an individual’s health, financial information, etc., which requires higher protection.

  • Service means the spa and wellness treatments, booking/appointment services, etc., offered by us.

  • You / Your refers to the user, visitor or client of Russian Retreat Spa.

2. Information We Collect

We may collect several types of information from and about users of our Site and Service, including:

a) Personal Information you provide directly

  • Name

  • Contact details: telephone number, email address

  • Address (if needed for booking or correspondence)

  • Appointment / booking details

  • Payment information (if payments are made through the website) — only as needed (e.g. credit/debit card, UPI, etc.)

  • Any other information you choose to provide (e.g. preferences, feedback)

b) Sensitive Personal Data (if applicable)

  • Health or wellness-related information you may provide (e.g. medical conditions, allergies) for treatment safety.

  • Financial/payment instrument details, if you make payments through us.

c) Technical / Usage Data

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Pages you visited on the Site, time spent, click behaviour, etc.

  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services and website

  • Process bookings, send confirmations, and manage appointments

  • Process payments, refunds, cancellations

  • Respond to your inquiries, questions, feedback, or complaints

  • Send you marketing communications, newsletters, promotional offers (only if you opt-in)

  • Improve and personalize user experience on our website

  • Analytics and business insights (e.g. how users navigate the site)

  • Comply with legal, regulatory, or contractual obligations

4. Disclosure of Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers / Partners: Vendors who provide services on our behalf (payment processors, web hosting, email or SMS services, etc.)

  • Legal Requirements: If required by law or in response to valid legal process, to enforce our rights, or to protect safety, property, or legal rights

  • With Your Consent: If you give us permission to share your data

  • Business Transfers: If we merge, acquire or sell assets — your data may be transferred as part of such business transactions (with appropriate confidentiality)

5. Cookies and Tracking Technologies

  • Our website uses cookies and similar technologies to enhance user experience, track usage, store your preferences, etc.

  • You may set your browser to refuse cookies or alert you when cookies are being used. However, some parts of the site may not function properly without cookies.

  • We may also use third-party analytics tools to understand how visitors use the site so we can make improvements.

6. Data Security & Retention

  • We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.

  • Data is stored securely using appropriate technical, administrative and physical safeguards.

  • We retain personal data only as long as necessary for the purposes described in this policy, or for as long as required by law. After that, we securely delete or anonymize the data.

7. Your Rights

Subject to applicable law, you have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you

  • The right to correct or update your data if it is inaccurate or incomplete

  • The right to withdraw consent (where you have given it)

  • The right to opt-out of marketing communications

  • The right to request deletion of your personal data (subject to any legal retention requirements)

To exercise these rights, please contact us using the contact information below.

8. Children’s Privacy

  • Our service is not directed at persons under the age of 18.

  • We do not knowingly collect personally identifiable information from children under 18 without verifiable parental consent.

  • If you believe we have collected personal information from a child under 18 without such consent, please contact us. We will take steps to remove that information.

9. Third-Party Links

  • Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  • We encourage you to review the privacy policies of any third party you visit.

10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.

  • We will notify you of any changes by posting the new policy on this page with a revised “Last Updated” date.

  • Your continued use of our Site or Services after changes means you accept the updated policy.

11. Governing Law

  • This Privacy Policy and any disputes arising out of or in connection with it shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g. Delhi or wherever your spa is located].

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, or to exercise your rights, you can contact us.